Frequently Asked Questions

Welcome to the lostwanderdress.com FAQ page. Here you’ll find answers to the most common questions about shopping with us. If you don’t see your question answered below, please feel free to reach out through our website.

Ordering

How do I place an order?

Placing an order at lostwanderdress.com is simple. Browse our collection of Lost + Wander Dresses, select the item and size you love, and click “Add to Cart.” When you’re ready to complete your purchase, click the shopping cart icon and follow the secure checkout instructions. You’ll receive an order confirmation email shortly after.

Can I modify or cancel my order after it’s placed?

We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact us immediately through our website. We will do our best to accommodate your request, but once an order has entered the shipping process, we are unable to make changes.

Will I receive an order confirmation?

Yes, once your order is successfully placed, you will receive an automated order confirmation email at the address you provided during checkout. This email confirms your order details. If you do not receive this email, please check your spam folder or contact us for assistance.

Products & Sizing

Where can I find sizing information for Lost + Wander Dresses?

We want you to find the perfect fit. Detailed sizing information, including specific measurements, can be found on each individual product page. We recommend reviewing the size guide and the specific measurements provided for each dress, as sizing can vary between styles. If you have additional fit questions, our team is happy to help.

Are the colors of the dresses accurate online?

We make every effort to display the colors of our Lost + Wander Dresses as accurately as possible. However, please be aware that colors can vary depending on your computer monitor, tablet, or phone screen settings. We cannot guarantee that your screen’s display of any color will be perfectly accurate.

How do I care for my Lost + Wander Dress?

To keep your dress looking beautiful, we recommend always checking the care label inside the garment for specific instructions. Many Lost + Wander Dresses are made from delicate fabrics and may require special care, such as hand washing, cold water washing, or line drying.

Returns & Exchanges

What is your return policy?

We want you to love your Lost + Wander Dresses purchase. Items that are in their original condition, unworn, unwashed, and with all tags attached are eligible for return within 30 days of purchase. Please note that certain items, such as sale items, accessories, and face masks, are considered final sale and are not eligible for return. For swimwear, the hygiene slip must be intact for the return to be valid.

How do I start a return or exchange?

To initiate a return for a different size, you can visit our returns portal at lostwanderdress.com. For other return inquiries or assistance, please contact us through our website. We are here to guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. The time it takes for the credit to appear on your statement can vary depending on your bank or credit card issuer, typically within 3-7 business days.

Can I exchange an item for a different style?

We currently only accept exchanges for a different size of the same style. We are unable to process exchanges for a different color or style at this time. If you wish to get a different style, you can return your original item for a refund (subject to our return policy) and place a new order for the desired dress.

Payments & Promotions

What payment methods do you accept?

We accept a variety of secure payment methods to make your shopping experience convenient. You can pay using major credit cards, and other secure payment options available at our checkout.

Is my payment information secure?

Absolutely. Protecting your personal and payment information is a priority. Our website uses industry-standard encryption technology to ensure that your information is securely transmitted and processed. Your credit card details are always encrypted during transfer.

How can I find out about sales and new arrivals?

The best way to stay informed about new collections, exclusive promotions, and sales is to sign up for our email newsletter. You can subscribe at the bottom of any page on our website. We also recommend following us on social media for updates and style inspiration.

Website & Technical Issues

What should I do if I encounter a problem on the website?

We strive to provide a seamless browsing experience. If you encounter any technical issues, such as pages not loading correctly or problems during checkout, please try clearing your browser’s cache and cookies or try accessing the site from a different browser. If the problem persists, please contact us with details about the issue, including the browser and device you are using.

Is lostwanderdress.com a secure site?

Yes, lostwanderdress.com is a secure website. We use Secure Sockets Layer (SSL) technology to encrypt and protect your data during your visit and transactions. You can verify this by looking for the padlock icon in your browser’s address bar.

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